Welcome!

Customer Service

Shipping & Delivery

UK

  • Free Standard Delivery on purchases over £100
  • Standard Delivery is either Royal Mail 'First Class Recorded Signed For' service or 'Second Class Recorded Signed For' service £3.95 – normally allow 1-3 working days
  • Royal Mail 'Special Delivery Next Day' service £7.95 (delivery normally before 1pm following day of order – for orders received by 3pm)
  • Royal Mail 'Special Delivery Saturday Guarantee' service £12.95. This applies to orders placed before 3pm on Fridays.
  • Click & Collect: Pay online – collect from our store. Click this option, if suitable, during the ordering process to avoid delivery charges.

International

Royal Mail 'International Signed For' service – allow 7 to 10 days

  • Europe £12.95
  • Rest of the World £19.95

Once your order has been dispatched you will receive emails confirming dispatch and also a tracking number, allowing you to track your order.

Please note that as part of our trading conditions with Adidas, we are unfortunately unable to ship Adidas product to countries outwith the European Economic Area (EEA).

Privacy & Security

At DUO we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

What information do we collect?

We ask for your name, telephone number, home aliress and email aliress. When a purchase is made on our site, in aliition to the above, we also ask for delivery aliress, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

What the data will be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and details of promotions and special offers from DUO. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • all email messages and email newsletters will contain information on how you can unsubscribe; or
  • send an email to our customer services on info@duo-menswear.com writing "unsubscribe" in the subject heading; or
  • call our shop @  01475 630700 - see the "contact us" section below; or
  • write to us at: Customer Services, DUO, 72 Cardwell Road, Gourock, Inverclyde, PA19 1UN, Scotland

In assessing your request for goods or services, we may use your information for the purpose of the prevention and detection of fraud.

Credit Card Security

All Credit card payments are handled securely through PayPal and your credit/debit card information is not stored anywhere on this site.

What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing via PayPal, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than DUO. We will not pass your information on to any other company or other third parties for marketing purposes unless you have agreed for us to do so.

One of the purposes for which we may disclose your address and post code details is to check against Security Alerts or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Links to Third-Party Sites

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

Privacy of Children on Our Website

Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Returns & Replacements

If you are not completely satisfied with your purchase, please advise us as soon as possible and certainly within 14 days of receiving your goods and ensure you return the item or items to us in their original condition complete with all labels within 28 days of placing your order. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Please note that in the case of goods qualifying for free delivery ie orders over £100, the refund will be made net of shipping costs initially absorbed by DUO. For orders under £100, refunds will be made net of the difference between shipping charges paid by the customer and the actual amount paid by DUO, where the actual amount is greater. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons. DUO is not liable for the cost of returning items.

Returns address:
DUO
72 Cardwell Road
Gourock
Renfrewshire
Scotland
PA19 1UN

Exchange an item

Please follow the 'Return an Item' procedure for the return of the item you would like to exchange. You can purchase the new item at any time as a separate transaction. Alternatively, assuming the value of the item to be exchanged is identical, there should be no need for further financial transactions (excluding any shipping charges) and you will be informed by email with regard to the progress of the exchange. We will communicate with you at all times to ensure any issues are dealt with effectively and efficiently.

Contact Us

If your query relates to an order or feedback regarding this site then call us on
01475 630700 (UK only, calls charged at national rate)

Weekdays & Saturday between 10am and 5:30pm
and between 12:00am & 5:00pm on Sunday.

See our contact us page for details on opening times.

If telephone support is unavailable at this time,
please email us at info@duo-menswear.com for help with your order.

This website is operated by:

DUO MENSWEAR LIMITED
Registered in Scotland
Company No. SC340064

Registered address:

72 Cardwell Road
Gourock
Renfrewshire
Scotland
PA19 1UN


VAT No:
945 1420 37