Returns & Replacements

If you are not completely satisfied with your purchase, please advise us as soon as possible and certainly within 14 days of receiving your goods and ensure you return the item or items to us in their original condition complete with all labels within 28 days of placing your order. After satisfactory inspection of your return we will issue a refund for the goods (excluding initial shipping costs) upon receipt. Please note that in the case of goods qualifying for free delivery ie orders over £100, the refund will be made net of shipping costs initially absorbed by DUO. For orders under £100, refunds will be made net of the difference between shipping charges paid by the customer and the actual amount paid by DUO, where the actual amount is greater. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons. DUO is not liable for the cost of returning items.

Please send any Returns to:

DUO
72 Cardwell Road
Gourock
Renfrewshire
PA19 1UN

SCOTLAND